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New York hotel guests claim $300+ room was nothing like online photos with dirty bedding, mold


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Linda Farmer bought tickets around Christmas to see Hugh Jackman in June at New York’s Madison Square Garden and booked a hotel nearby. Farmer had no idea that six months later, she’d be laying on what she said was a disgusting blanket in a dirty room.

“We go to the city a lot and stay overnight, but I’ve never experienced anything like this,” Farmer of Tannersville, Pennsylvania, told USA TODAY about her experience staying at the Hotel Pennsylvania in Midtown Manhattan on Friday. She and her fellow travelers said they discovered mold in not one, but two, hotel rooms and that their group wasn’t alone in complaining to hotel employees. 

Keep reading on USA Today

The room had a dirty bathroom floor and shower. (Photo: Courtesy of Laurie Farmer)
The next room wasn’t any better than the first. (Photo: Courtesy of Laurie Farmer)
They arrived Friday late afternoon only to discover a room that looked nothing like pictures Linda Farmer had seen online, she said. (Photo: Courtesy of Laurie Farmer)

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The Lowell Hotel – NYC

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The Manhattan at Times Square Hotel

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Address: 790 7th Ave, New York, NY 10019

Phone: (212) 581-3300

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  • Built in 1962
  • 685-room, 4-star hotel
  • Two blocks from Rockefeller Center
  • Steps from Times Square and the Broadway Theater District
  • Marble lobby lounge
  • 24/7 Fitness Center

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