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A cruise passenger claims his recent family vacation was ruined after his family’s cabin began flooding with “waste water” that smelled like sewage.
Kass Stone, from London, tells Fox News he had been seeking a refund from TUI Cruises since May, but hadn’t even heard from the company until he shared footage of the ordeal on social media, showing the water bubbling up from the shower stall.
#marella #tui Our cabin flooded with waste water, no alternative accomdation offered in spite of persistent stench, wet carpet and overall unhygienic conditions, especially for two young children. The cruise was ruined and Tui/Marella have not responded to our complaint over a month later. Is this how you treat customers? #marellacelebration #bbcwatchdog #nightmarecruise #cruisefromhell #sewagecruise
Posted by Kass Stone on Tuesday, July 16, 2019
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