Airbnb is letting guests around the world cancel their reservations for a full refund and no cancellation fees, as the coronavirus pandemic continues to disrupt travel plans


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bsapra@businessinsider.com (Bani Sapra) Business Insider March 14, 2020, 4:35 PM CDT

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  • Airbnb is updating its cancellation policy to allow guests to cancel reservations anywhere in the world for a full refund in light of the coronavirus pandemic, the company announced Saturday
  • Just a day before, the company had updated its cancellation policy to apply to bookings made in Mainland China, South Korea, Italy and the United States. 
  • “First, Airbnb will allow guests around the world to cancel and get their money back. We will not collect fees on these bookings,” Airbnb CEO Brian tweeted. “We don’t want guests to feel like they have to travel because they cannot get their money back.”  
  • Airbnb bookings have taken a hit as the coronavirus pandemic has swept across the world, infecting more than 153,000 people. 

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Airbnb co-founder and CEO Brian Chesky.

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