April 1, 2020, 6:58 AM CDT / Updated April 1, 2020, 11:29 AM CDT By Safia Samee Ali
When Andrea Anderson and her husband boarded the MS Zaandam cruise ship in Buenos Aires more than three weeks ago, they didn’t know that their trip of a lifetime would disastrously coincide with a global pandemic that would leave them shut out and stranded at sea.
Frustrated customers are demanding that airlines make it easier to claim a refund for flights cancelled owing to the coronavirus outbreak.
But the airlines’ trade body wants the right to give vouchers, not refunds.
Hundreds of flights have been cancelled as fleets are grounded and the process of reimbursing people is under strain….BBCNews
Marriott says guests’ names, loyalty account information and other personal details may have been accessed in the second major data breach to hit the company in less than two years….Yahoo
Faced with a backlash over its unilateral decision to refund guest reservations and leave hosts empty-handed while competitors took a more balanced approach, Airbnb co-founder and CEO Brian Chesky apologized to hosts, and detailed a $260 million Airbnb relief package….Skift
March 29, 2020, 7:53 AM CDT / Updated March 29, 2020, 12:15 PM CDTBy Yuliya Talmazan, Lidia Sirna and Hernan Muñoz Ratto
People in New York, New Jersey and Connecticut were urged to “refrain from non-essential domestic travel” for the next two weeks by the Centers for Disease Control and Prevention as the number of people killed by the coronavirus pandemic around the world surpassed 30,000….NBC News
Mikhail Starodubov/Shutterstock
Here’s a look at what Macquarie’s analysis found:
Brian Sumers, Skift Skift March 20, 2020, 3:30 PM CDT
During good times, airlines brag about revenue management systems, promising they can capture every bit of revenue by measuring each traveler’s willingness to pay. Often, humans become near bystanders, told to let the artificial intelligence work its magic….
REUTERS/Lucas Jackson
